Customers who wish to send in complaint/feedback over any issue can use the following channels. Timings: 10 am & 5 pm on week days

LEVEL 1 : Customer Relationship Officer

Please contact customer Relationship Officer.

LEVEL 2 : Branch Level

If you are not satisfied with the response received at the CRO level or if you don't receive a response from us in 3 working days, please call our Branch Manager or Assistant Branch Manager.

LEVEL 3 : Area Level

If you are not satisfied with the response received at the Branch level or if you don't receive a response from us in 3 working days.

Grievance Redressal Officer

If you are not satisfied with the response received from all the above levels or if you don't receive a response from us within 3 working days, please call to our Grievance Redressal Officer on 04439592759. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.

Contact

Welfare Organisation for multipurpose Mass Awareness Network (WOMAN)

13/1 Middle street,
Mannarpuram,
Trichy-620020

Email: headoffice@womanmfi.org

Customer Instructions

Do's

• Please take a Cash Receipt for all payments made to WOMAN(Cash Receipt given for repayments paid at center/group meeting).
• Please make all repayments in the presence of your group or Centre members at the Centre meeting.
• Please collect your loan amount only from the Branch Office.
• Loans will be given only to the customer. Ensure to discuss with the head of the family before availing a loan.
• Please use the loan for the purpose stated in the loan application form.
• In the case of pre-payment of loan, please DO pay the amounts only at the branch office.

Don'ts

• We do not have agents. Please DO NOT give commission to anybody.
• Please DO NOT take loans on behalf of anyone else.
• Please DO NOT take the loan if you cannot repay the loan.
• Please DO NOT borrow from us if you have already borrowed from 2 or more MFIs.
• In the case of pre-payment of loan, please DO NOT pay the amounts to the CRO. Such payments should be made only at the branch office or in the presence of BM in the center meetings.